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Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a online store credit or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.



Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Should your watch be damaged in transit, please ensure that you notify us within 48 hours of delivery. All the original packaging should be retained, as well as proof of purchase.

If your refund or exchange has been approved, then your refund will be processed, and a credit will automatically be applied where we will then send you a store gift card valued to the amount due, within a certain amount of days.

Store credit is issued via email in the form of a digital gift card, which should be used within six months of issue.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at stitchandsteel@gmail.com and send your item to: 101 Kilkenny Road, Parkview, Johannesburg, ZA


Shipping
To return your product, you should mail your product to our Head Office 101 Kilkenny Road, Parkview, Johannesburg, ZA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

IMPORT DUTIES AND TAXES

We ship to all countries outside RSA, the buyer/recipient will be responsible for any import duties and local sales taxes stipulated by the country your purchase is being shipped to.

 

SHIPPING

Please note that we use a door to door courier and that shipping depending of the country to which we are sending your purchase to can take up to two weeks for delivery